Section Two: The Patient Experience (30 minutes)
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1The Patient Experience of Chronic Disease in Times of Crisis
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2Patient Experience Learning Exercise 1
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3Developing and Maintaining Empathy During a Crisis
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4Patient Experience Learning Exercise 2
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5Developing and Maintaining Empathy During a Crisis cont'd
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6Patient Experience Learning Exercise 3
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7The Patient’s Experience: Summary and References
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8Congratulations!