Section Two: The Patient Experience (30 minutes)

1
The Patient Experience of Chronic Disease in Times of Crisis
2
Patient Experience Learning Exercise 1
3
Developing and Maintaining Empathy During a Crisis
4
Patient Experience Learning Exercise 2
5
Developing and Maintaining Empathy During a Crisis cont’d
6
Patient Experience Learning Exercise 3
7
The Patient’s Experience: Summary and References
8
Congratulations!