Section Two: The Patient Experience (30 minutes)
One of the pillars of family medicine/primary care is the understanding and integration of the patient’s experience in the provision of care. Unfortunately, this attribute can be deprioritized during a pandemic or similar global health emergency. In this second section of our chronic disease module series, we will use video examples and case-based learning exercises to explore this experience.
1
The Patient Experience of Chronic Disease in Times of Crisis
2
Patient Experience Learning Exercise 1
3
Developing and Maintaining Empathy During a Crisis
4
Patient Experience Learning Exercise 2
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Developing and Maintaining Empathy During a Crisis cont’d
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Patient Experience Learning Exercise 3
7
The Patient’s Experience: Summary and References
8
Congratulations!